CREATING A NEW TOURISM WORKFORCE THROUGH ICT
Journal: i TECH MAG (News & Opinions)
Author: Syahrul Fahmy, Mohd Nazri, Ahmad Wafee Sulaiman, Nurul Ain Makhtar
This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited
The Internet of Things (IoT) is the interconnection of everyday computing devices, enabling them to send and receive data. IoT is re-shaping the way organizations operate, in addition to changing how people live and work. In Malaysia, the population is categorized into three income groups: Top 20% (T20), Middle 40% (M40), and Bottom 40% (B40). Though the income levels for each group has improved, the escalating costs of living from inflation and slower wage growth has affected the disposable income especially for the B40 group. The Government has drawn up several strategies under the 11th Malaysian Plan to increase the household income of the B40 group in an effort to create better quality of life and enhance wellbeing. One industry that can promote and contribute to this initiative is tourism. In 2016, Malaysia recorded an arrival of 27 million tourists, translated to MYR 82 billion receipts. We have developed e-Tourist, an App where tourist and guide can meet and create the perfect holiday or day out. Based on the concepts of Uber and Grab, this App extends the privacy and safety of tourists through security checks with various government agencies. A small sample of tourist and guides from Terengganu was chosen to assess the App before releasing it to the public and initial responses from both groups are encouraging. The idea of e-Tourist can be extended to other industries and benefit not only individuals, but also the Federal and State agencies in promoting tourism.